Operations Manager

Duties and Responsibilities:

  • Oversee daily operations of all Company departments.
  • Oversee construction projects within the Company premises.
  • Collaborate with contractors, architects, and engineers to ensure timely completion of construction projects while adhering to quality standards and budgetary constraints.
  • Conduct regular inspections to monitor progress and address any issues or deviations from plans.
  • Assist in recruitment efforts by participating in candidate interviews and selection processes.
  • Provide guidance on HR policies, procedures, and compliance with labor regulations.
  • Implement and maintain ISO 9001 Quality Management System (QMS) standards.
  • Ensure compliance with ISO 9001 requirements by conducting internal audits and facilitating external audits as needed.
  • Continuously improve quality management processes and procedures to enhance customer satisfaction and operational efficiency.
  • Monitor key performance indicators (KPIs) to assess operational performance and implement corrective actions as needed.
  • Conduct regular meetings with department heads to review progress, address challenges, and foster collaboration.
  • Develop and manage operational budgets to ensure financial sustainability.
  • Collaborate with the executive team to develop and implement strategic initiatives to enhance guest satisfaction and drive revenue growth.


  • Bachelor's degree in Business Administration, Hospitality Management, or related field. Master's degree preferred.
  • Minimum of 5 years of experience in hotel operations management, with at least 3 years in a senior leadership role.
  • Proven record of accomplishment in property maintenance management, preferably within the hospitality industry.
  • Strong understanding of HR practices and labor laws.
  • Certification in ISO 9001 QMS implementation and auditing is highly desirable.
  • Excellent communication, leadership, and problem-solving skills.

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Andrea Ragubir-Bernard

Versailles, WBD


NSB | Omega



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