Program Support Officer

Duties and Responsibilities: 

• Ensure effective communication with students, monitor class attendance, and track submission deadlines.
• Warmly greet clients and visitors, offering beverages and creating a welcoming environment.
• Professionally answer incoming calls, taking clear messages and directing calls to the appropriate person.
• Remind faculty members about class schedules and requirements.
• Maintain classroom and teaching aids as needed.
• Provide in class and online support during CTH classes.
• Maintain frequent communication with students to ensure that assignments are completed on time and to maintain an 80% attendance rate.
• Ensuring all materials and training rooms are prepared prior to training/classes.
• Assist in conduct of the CTH Examination
• Assist in organizing Tutorials
• Assist during the site visit of NAC, GOAL or other agencies  
• Handle general office tasks such as filing, generating reports and setting up meetings.
• Arrange travel logistics, including booking flights, cars, hotels, and restaurant reservations.
• Provide training support/registration at seminars and trainings.
• Handling office tasks, such as filing, generating reports and presentations.
• Assist with calendar and email management as needed.
• Coordinate and address building maintenance issues promptly and effectively.

Requirements:

• Diploma and Business Administration or similar field.
• Exceptional communication skills.
• Proficient with computer usage and Microsoft Office applications.
• Strong organizational and time-management abilities.
• Attention to detail and a proactive approach to problem-solving.
• Ability to handle multiple tasks and prioritize effectively.
• Experience in a similar role is an asset