Responsibilities:

• Performs a variety of professional, technical and analytical duties in the operation of enterprise, client/server and desktop computer systems and networks

• Analyzes, detects, identifies and corrects technical problems and deficiencies

• Configures and installs computer hardware and software

• Manages inventory control of IT equipment and supplies

• Upgrades hardware and software components

• Maintains IT hardware asset and software tracking 

• Monitors and collects data on system performance 

• Position will receive direction and support

• This position level would typically include junior Technical Analyst performing mostly basic tasks 

• Prior extensive experience not required

Requirements:

• Extensive working knowledge of PCs, network hardware, operating systems, software and network communication protocols. Excellent communication and customer service skills. 

• University Degree (Information Systems preferred) 

• Work Experience 1 to 5 years’ experience providing IT support 

• Inventory/Supply chain management experience 

• Computing & telecom infrastructure experience and understanding 

• Desktop, LAN/WAN Troubleshooting 

• IT Project management experience: General technical and multidisciplinary 

• Excellent oral and written communication skills 

• Strong computer and problem solving skills 

• Has initiative and motivation and the ability to coordinate and finish tasks 

• Good team player, promotes inclusion and can work with diverse teams 

• Customer Service Oriented 

• Good organizational skills Specific 

• Good knowledge of information and technology systems, applications and equipment 

• Good understanding of Information Technology processes and best practices.

• Good understanding and appreciation for safety, security and controls.